**Return Policy**
At Machardan Factory, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return policy to make the process as easy as possible.
**Eligibility for Returns**
– To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
– Returns must be initiated within 7 days of the purchase date.
**How to Initiate a Return**
1. Contact Customer Service: Please contact our customer service team to initiate the return process. You can reach us via contact@machardanfactory.com
2. Provide Details: Provide your order number and a brief explanation of the reason for the return.
3. Receive Return Authorization: Once your return request is approved, you will receive instructions on how to proceed with the return, including the return shipping address.
**Return Shipping**
– Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.
– We recommend using a trackable shipping method and purchasing shipping insurance to ensure that your return is received safely.
**Refund Process**
– Once we receive your returned items and verify that they meet our return eligibility criteria, we will process your refund.
– Refunds will be issued to the original payment method used for the purchase.
– Please allow 3 business days for the refund to be processed and reflected in your account.
**Exchanges**
– If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
**Damaged or Defective Items**
– If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference.
**Contact Us**
If you have any questions or concerns about our return policy, please don’t hesitate to contact us. Our customer service team is here to assist you.
Thank you for choosing Machardan Factory. We appreciate your business and strive to provide you with the best shopping experience possible.